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July - 2003

Happy Fourth of July! 

(From Minnesota?  Time to prep that snow blower)

If you have not been to the Annandale for the Fourth of July Celebration, you are missing out on some great small town hospitability.  

Annandale's Fourth of July agenda is available here

 

THE DECLARATION OF INDEPENDENCE

 

Need brochures or the like?

We will soon have the capability of color laser printing on both sides of (up to) 11"x17" paper.  

 

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Check your IE settings

If you go in to the Internet settings (Tools > Options) then the Security tab, see if the slider is available.  If not it means you are running a custom security setting.  Did you change it?  If not you should be concerned.  We have not determined how or what sites may be changing this setting but we have seen many computers with erratic and odd Internet behavior due to this custom setting.

If your slider is not available, click the set default button.  Also move to the Advanced tab and do the same thing!  We further suggest you delete all temporary files from the General tab and when prompted, delete the off-line contents as well.  Optional but suggested, we recommend you delete all cookies.  However, this will mean you will need to re-enter your information at many sites.

One last thought; if you are in the middle of updating or installing anything, finish that project and reboot!  

Now close all applications you have open including any found in the System Tray.  Then open the My Computer icon, the Windows folder then the Temp folder.

If you are in the correct folder (C:\Windows\Temp) you should should see a bunch of files and folders that have arbitrary and sequential names like these.   Note: C:\Windows may be differnet on your computer, e.g., c:\WinNT, c:\Win98, etc

Hold CTRL and press A one time.  This will select all files and folders.  Press Del to delete them then empty the recycle bin.

Additional we suggest you get one of the anti-spyware applications listed last month and check your computer for spyware or auto-dialers.

If you ever had or suspect you have a virus

We would like to have you check your registry for an unauthorized entry.  Don't get nervous, this is no big deal as long as you follow our instructions.  From the Start menu, select Run.  In the box type "regedit" (without the quotes) then press enter.

First thing in the registry editor is to make a backup.  From the file menu select Export and give this export a name.  Name it as the current date using dashes, e.g., 6-1-03.  No need to add an extension.  Pay attention to what folder that is being saved to.  The default will be your My Documents folder which is fine.

While in the registry do not change anything!  If you do you may end up with a computer that will not properly start up!

For the first few steps you will be clicking the plus signs to expand the hive (the tree).

Click the plus next to
HKEY_CLASSES_ROOT

Then scroll (way) down and click the plus next to exefile       
Then Shell         
Then open

Now click on the word command
In the right panel, double click the word default
The value should read exactly and only 
"%1" %*

If you find anything in this field other than "%1" %*
close the registry and call us!

If all is fine and you are sure you didn't accidentally delete or change something, go to your My Documents folder and delete the previously saved reg file.

If you want to learn more about the registry, start here.

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This boggles the mind

When talking about file storage (disk space), we talk in terms of bytes.  We have posted a web page on storage giving you some examples of bytes, kilobytes, megabytes and so on.  Recently we ran across the following analogy:  If a person 67 years old were to have stored:

  • 100 e-mail messages per day; and
  • 100 Web pages viewed per day; and
  • 5 scanned pages per day; and
  • 1 book every 10 days; and
  • 10 photos per day; and
  • 10 hours of sound per day; and 
  • 1 CD per week.

they would consume about one terabyte of disk space. 

Windows crash

Sometimes crashes are caused by bad memory in your computer but generally they are a result of poorly written applications or drivers and not the operating system itself.   In some cases an application or driver will try to access a memory range that is already in use and when that occurs, the computer crashes.    Here is an interesting ZDNet article on Window Crashes.  

Word tables

Ever need to create a table like this in Word?  

Here's an easy way:

First, in a new document create more paragraphs markers than rows needed by pressing enter. Then at every other paragraph mark create the table section individually as desired.  When you are done, delete the separating paragraphs marks between each row. See example below.

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 Newsgroups

Continued from last month.

Sending/posting a question

Here are some suggestions and thoughts:

  • We should not have to say this but; never post personal information, credit card numbers, phone numbers, etc.
  • These are all user-to-user Q&A.  Newsgroups are not controlled by Microsoft nor does anyone from Microsoft Support reply to any post. 
  • People reading and replying to the newsgroup posts may or may not be experts on the subject! Any resolutions found must be given careful consideration before applying to your situation.  Look for multiple answers and don’t jump on the first one found!
  • You may see replies that appears to be from a (“MVP”), these are not Microsoft employees but they are generally very knowledgeable.   
  • Choose the group that most makes sense for the question, e.g., if you are having a problem with Defrag in Windows 95, don’t post the question in a Windows 98 group. 
  • Some groups are dedicated to a very specific subject and version
    e.g., Windows 98 Printing.  Others are more general, e.g., Word Printing where there is no group for a specific version of Word.  
  • In the more general groups be sure to include the version in the subject line, e.g., "Word 97 won't print". 
  • Have a descriptive subject line. So if you are getting an error, enter the error as the subject line, e.g. "Word 97, General Protect Fault when saving".   Then in the body of the message, explain when this occurs and any other information you can supply.  Many helpful people will overlook a subject line like "my computer is broken", or "easy technical question."
  • Supply other information such as your computer's memory, available disk space, operating system version, peripheral model number, etc.
  • Do not multi-group post. Even though you can post the same question to multiple groups, don't!  The people reading the posts (the ones that are there to help you) typically scan through many different groups and seeing the same post over and over is a waste of their time.
  • Do not upload (send) attachments!  If the post appears to have an attachment or the status bar is indicating long message retrieval time, many of the people that may be able to help will skip your message.  
  • Do not use background or other images.
  • Do not download any attachments found in the newsgroup unless you know exactly what it is and what you could be getting yourself in to!
  • CAPS MEANS TO SHOUT (so don’t).
  • Don't be impatient, it may take a few days before you receive any replies.    

Spam filter "white list"

A white list is simply a list of sender addresses you do want to receive email from.  The opposite is of course a black list, one in which you would add unwanted sender addresses.  The problem with a black list is spammers use random generated email addresses, e.g., 123joe@juno.com then the next day the same message is from 1234joe@juno.com.

If you are adding these unwanted addresses to a black list, the list quickly becomes too large and the application takes forever to compare new messages with the list.  Instead, reduce the black lists to a minimum and build the white list.  

As mentioned a couple of months ago, SpamBuster is probably the easiest anti-spam application to setup.  Once installed, open the application and go to Settings.  First thing, go to the Valid Domain name tab and the Black List tabs and turn those features off!  They are a waste of time.  Next, edit the following tabs as indicated:

  • Subject: Delete all entries and build your own by "inserting" a new rule.  We suggest adding things like the subject line contains; prescription, cheap, please read, [no subject], FW, etc. and one that the subject is blank.
  • Headers: You can delete most of these if you want but for sure, make sure there is one entry for each of these options:
  • Senders: Again you can delete most but be sure to leave (or add) Real Name is blank, Domain Name is blank and Email Address is blank.
OK your way out, begin using the application and build your own white list:

When you check mail, look for known good emails and as found, right click the message subject and choose Add selected sender to exception list.

Watch messages coming up with a check mark or question for patterns;  the header for example containing certain words.  As found, go back to settings and add new header rules for containing those words.

Within a week or two, the application should run quickly, efficiently and effectively! 

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General

Modem problems

An error message of "no dial tone" more often than not indicates a modem failure even if Windows diagnostics indicates the modem is working!

If you are having problems with your modem not connecting or dropping a connection, you may a corrupt (or wrong) modem driver.  Try removing the modem from the Control Panel, reboot and when Windows restarts, it should "find new hardware".  

Be aware: You must supply the correct drivers for your modem.  The generic drivers built in to Windows will not work with most modems.   

Most OEM restoration disk(s) have the modem drivers available for the Windows hardware Wizard.  Just insert the restore disk and tell the Wizard to search the CD.  But if that does not find the drivers you can try to locate them manually.  Click "back" in the Wizard and select "from a specific location".  Then browse the CD for the correct modem drivers folder.

Rock and hard place

Sometimes it may be necessary to physically remove the modem from the computer and record all of the identification numbers you can find.  In addition, record the chip manufacturer (Lucent, Agere, Rockwell, etc) then search the Internet for "drivers, for the model number, e.g., Google search; "agere driver SV92P".  Be sure to get the drivers for your operating system!

Dialup connection automatically dropping?

You should have the connection drop after xx minutes of inactivity but when you're doing a download, that becomes very frustrating!  Need to do a long download and don't want to sit at the computer?  Launch this site http://www.bergesch.com/bcs/keepalive/ in a separate browser session then begin your download in another window.

Outlook attachment issues

If you have version 2003, 2002 or 2000 with service pack 3 and cannot receive attachments, there is a fix!  The fix requires a registry entry and change but it is really not hard, just backup before you do anything in the registry. 

 

Windows XP

Windows updates

  • Right-click My Computer and select Properties. 
  • Click the Automatic Updates tab. 
  • In the Settings box select the option you prefer.  If you're on DSL or cable, we suggest the download automatically and notify option.

Adobe Reader does not open PDF files. 

This seems to be an erratic problem with newer PDF files under XP. Older files such as the www.irs.gov 1040 forms work fine but newer complied PDF's won't open. The only suggestion we currently have is to uninstall the newer version of the Acrobat Reader, locate an older version such as 4.xx and install it.

Power Toys

Click here for some add-ins from Microsoft for Windows XP

Users Accounts

Very interesting problem a couple weeks ago.  We had a computer (XP home) with multiple users.  Only one of the users could log on to the Internet.  This apparently occurred when a Trojan modified the users information and settings but was unable to modify the protected account.  
To protect your files right click the Start menu and select Explore all Users.  Locate your folder (under the Documents and Settings folder) and right click it.  

From the pop-up menu select the sharing and security tab (if not already selected) and place a check mark in the Make this folder private option.

To enable this protection your file system must be NTFS.   Click here for more detailed NTFS information.

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Stocking Up?  

Perhaps we can save you some money...


Surge Protector with Modem Protection 

APCC Per7t

$24.95

Regularly $29.95
July '03 only

Price and availability subject to change.  Sales tax not included.  Available at the shop only (we do not ship.) 
Looking for something else?  Try searching our database: http://www.bergesch.com/bcs/store/

That's all for now but we will leave you with this:  

A duck walked into a bar and ordered a drink and a ham sandwich. The bartender just stared. "You're a talking duck!"

"Yes. Yes, I am," replied the duck.

"I'm sorry, but we don't get many talking ducks in here. What brings you to these parts?"
"I'm working at the construction site across the street." The duck returned every day for weeks.

When the circus came to town, its ringmaster happened into the same bar.
The bartender said, "I know a talking duck. He should be in your circus. He's amazing!"

"Sounds good," said the ringmaster. "Tell him to give me a call."

The next time the duck entered the bar, the bartender said, "I've found you a new job and it pays big money!"
"Really? Where?"

"At the circus." 

"The circus?" "Yep."
"That place with the big tent? With the big canvas roof?" "Right!" said the bartender.

The duck looked confused and asked, "What in the hell do they want with a plasterer?"

http://www.allowe.com/