Bergesch Computer Services, Inc.
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This month:

  • Windows 7

  • Blackberry

  • Spelling in Outlook Express

  • Roxio issues?

  • Are your ports open?

  • Gmail issues

  • Downloaded programs

  • Adobe scam?

  • Symantec error

  • IE8

  • Skype Trojan

  • Phone scam   

  • Mac reminder

  • Quick Links

 

Management is doing things right;
leadership is doing the right things. - Peter Drucker


 

Windows 7

Thinking of moving to Windows 7 next month?  Microsoft has this extensive article on things you should do, and things you can do.

But before you install it, review these recommendations from Microsoft. 
One of the most important is back up your data!

Blackberry

Our six-year-old cell-phone finally died so we decided it was time to join the 21st century and purchased a Blackberry device.  Because we needed Nextel/Sprint Direct Connect, our choices were limited.  

Wow, those are small keys...

We installed the Blackberry Desktop Manager to synchronize our calendar, notes, etc.  Upon the first sync the Desktop Manager apparently did not like our reoccurring appointments as they all disappeared from Outlook and only one ended up on the Blackberry device.  Fortunately they were all easy enough to recreate, so just a word of warning...

We have various Outlook contacts, some with phone numbers, some without, and wanted only those with phone numbers in the Blackberry.

To do this, we created a contact "filter" in the Desktop Manager. 

Under the Configure Synchronize section of the Desktop Manager, click the Synchronize button then the Advanced button, then Filters.

In there you can set up various conditions.  For our requirements, we added two conditions: 

Business telephone is not empty OR
Home telephone is not empty...

 This gives us all contacts who at least have a phone number in one of those two fields...

Spelling in Outlook Express

If you use Outlook Express and install Microsoft Office '07, you will find OE no longer does spell checking correctly and in fact, you may find that OE's default spelling dictionary is French and cannot be changed!

Various articles we have read indicate that problem will never be fixed by Microsoft, leaving you with only the below options (we think the last option is best):

  • Go back to a previous version of Office

  • Live without Spell Check in OE

  • Get an online OE spell checker

  • Use Outlook as the default email program. 
    Unfortunately this is not even an option if you purchased the Office Home & Student edition.

Roxio issues?

If you use Roxio to burn CDs then prepare them for use on another computer and regularly get this error: 

failed to prepare media for cd-rom or dvd-rom compatibility

There are a couple of (very hard to find) fixes from Roxio.

We found the first patch (PX Engine update) resolved all of the problems on one particular machine...

Thanks, Kurt

Are your ports open?

Before we get started:  You will find open ports on your computer and an Internet search of those specific ports will reveal those ports are used by viruses, but don't panic!  

Many ports used by viruses are also legitimate ports used by Windows and other applications.  If you have an up-to-date and active antivirus application, you should be protected...

"Ports" are connections used by all computers.  There are physical (hardware) ports and virtual (software) ports.  In theory, there are 65,535 (software) ports available on a computer, but most computers use only a few.  Port 80, for example, is the Internet connection and 443 is the secure websites connection.  Here is a list of commonly used (and known) ports.

The issue with ports is not only do they allow your computer to connect to the Internet and other devices, they allow the other devices AND THE INTERNET to connect to your computer.  An open port allows for communications between your computer and a device or application.  Perhaps without your knowledge...

Hardware and software firewalls will block (or close) communications over most ports, sometimes even those that need to be open. 

PC World is recommending this (free) utility to scan your computer for shared folders and open ports. 

We installed this application on our workstation and server and tested for open ports.  The results were interesting.

To use it, click the Get IP address button (lower right) then click the Scan button.

The "Use List" option (top right) tests the commonly used ports, but that may not reveal an uncommon port, i.e., a possible Trojan...

Testing the common ports will complete in seconds.  If however you clear the "Use List" option, the utility scans each possible port, i.e., 65,535 ports, and can take an hour or more. 

Use the above mentioned list and an Internet search of those ports to see if you may have a security issue.

If you scan for shared folders (the NetBrute) tab, you will likely find Admin$ and C$.  Those are common for Windows and (apparently) should not be of concern...

Find open ports without third-party software...

At a command prompt use the netstat command, e.g., netstat -a -b

If you want a text file with the results: netstat -a -b > c:\ports.txt

For the various netstat options, type netstat /?

Similar but different

This utility also recommend by PC World scans your computer and network for rogue IP connections, i.e., computers and devices actually connected.

Here is a sample from our computer scan...

The scan results were all recognized devices on our network... 

Gmail issues

Having a customer bring this to our attention, we decided to do a Google search ;-) on "Gmail not receiving" email and wow, there seems to be a lot of complaints out there.  We found no real answers to the problem, so just be aware the problem may exist...  Related article.

But this is not just a Google issue, messages are simply disappearing without any notification.  With increasing spam and too many poorly designed spam filters, there appears no resolution in the near future. 

Delivery confirmation

If you commonly send and receive important messages with certain individuals, it may be worthwhile agreeing to use that acknowledgment system. 

If both parties agree, you will still need to be vigilant about what you have sent (and when) so if you do not receive the acknowledgment, you can follow up...

In a new message look under the Tools menu > Options.
Keep in mind that most people do not respond to these requests.

Downloaded programs

If you download programs from the Internet, purchased or free, be sure to save that installer file. 
Someday you may need to reload the program.

Save any email associated with that download, especially those that contain product keys.  Also retain the purchase date and installation date, even if you have to make a word processing file for that information.  Because many installers have somewhat cryptic names, we further suggest placing each downloaded application installer and information in its own folder.

Note: Many installers and product keys are date sensitive.  If you ever need to reinstall it, you may find it easier to simply reset your computer's date to the original install date rather than contacting the company for another key...

Thanks, April

Adobe scam?

If you receive an email such as this one, be leery!

The links contained within that message do not go to Adobe.com, instead they direct you to a site called streaming-medias.  While this could be a legitimate site, a quick Internet search on that site revealed no helpful information... 

We did, however, find spam complaints about that site offering different downloads such as:

- 3D Terrain views!
- Take to the air with the Flight Simulator
- Share locations & maps with friends & contacts
- Check out Google Earth's most viewed locations

So, our suggestion, ignore and delete messages like this, then go to Adobe and check the available updates for yourself...

 

Thanks, Kurt

Symantec error

A very small number of Symantec users may receive an error message like this: Error: "Symantec Service Framework has encountered a problem and needs to close..." after you install the latest updates for a Norton 2009 product or Norton 360 Version 3.0.

The fix is apparently to run LiveUpdate as many times as needed until there are no more updates available.

If that does not resolve the problem, see "What if this didn't work?" here.

IE8

According to this article Internet Explorer 8 has been rated better at stopping malware than earlier versions of itself, but also better than Firefox, Safari and Chrome...

But none of these browsers are stopping things like Personal Antivirus (PAV) and the like. 

With some 55,000 websites infected, there is good cause not to play in unknown territory... 

Surf wisely, Grasshopper...

Skype Trojan

Even well-known and trusted sites like Skype are having security problems.  According to this article a Trojan horse in the Skype process can convert voice data into an encrypted MP3, making it available to an attacker. 

Unfortunately the article has no specifics on detecting or protecting against this Trojan...

Phone scam

It's an old scam and mostly under control these days, but a recent email warning brought it to life again. 

The email indicates calling an 809, 284 or 876 area code could cost you hundreds or thousands of dollars, but that is highly exaggerated according to this AT&T article.   But the warning about those area codes is still valid. 

Mac reminder

Just a quick reminder for you Mac users, Macs are not exempt from viruses and hackers.  Be sure to get the security updates released last month.  The article.


Quick Links...

Are you a Lakedale customer?  Here's their new (and much improved) webmail utility.

How much do suspension bridges move?  Watch this.

Want to try and guess someone's password?  Here is the 500 worst passwords list... 
Note: Not all of them are family friendly.

Want to take a ride in the world's highest flying aircraft?  Here's a video clip from within a U2.

Wii battery charger recall.

If you are one to tinker with Window settings, here is a list of services that should never be shut off.

Did you know: Homeland Security Still Plans To Search Laptops At Borders With No Probable Cause.
And, well worth reading:  What you should know about crossing the border with a laptop.


If God had wanted us to vote, he would have given us candidates. - Jay Leno.

I just want an honest week's pay, for an honest day's work - Steve Martin.

We will leave you with this from Al Lowe

If you receive an email from the Health Department telling you not to eat canned pork because of swine flu, ignore it. It's just Spam!

The scoutmaster was teaching his scouts about desert survival. "What are the three most important things you should carry in case you get lost in the desert?" Little Johnny's hand shot up. "Yes, John." Little Johnny replied, "A compass, a canteen of water, and a deck of playing cards." "Why, John?" Little Johnny said, "The compass helps you find your way and the water prevents dehydration." "Very good, John. But what about the cards?" asked the scoutmaster. "Well, sir, as soon as you start playing solitaire, someone always walks up behind you and says, 'You could play that red nine on that black ten!' "